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Payment Portal FAQ

ec-ncpp-150pxQ: What information is available via the online Payment Portal?

A: The City of Morganton has partnered with ElectriCities to create an online Payment Portal where residents can access account information as well as pay a bill. Customers can view information such as billing history, usage history and meter reading history for their electric and water accounts. Information about property tax bills is also available.

 

Step 1: Register

First, you have to visit the Payment Portal website and register. Simply follow the onscreen instructions. Once you enter your e-mail address and password, a confirmation e-mail will be sent to your e-mail account. Once you confirm, you will then be able to log in and add an account.

 

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Step 2: Add Accounts

Once you register and log in, you'll be prompted to add a utility, cable or tax account. (Usage history is not available for Cable accounts.)

  1. Select the type of account you want to add: Utilities,
    Cable or Tax.
  2. Enter the appropriate account information.
  3. Hit the 'Add' button.
  4. If the information is correct, the account will be added and you can then either 'Pay' on the account, 'Remove' the account or view the account 'History.'
Tips:
When adding a utility account, use the 'Current Charges' amount.
When adding a tax account, use the 'Total Amount Due' before any prepayent discount or late penalty.

 

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Step 3: View Account Information

When you select the 'History' button a new window will open with the information on the account. On the left menu you can select to view:

  • Billing History
  • Electric Details (usage and meter readings)
  • Water History (usage and meter readings)
  • Balance History
  • Export to Excel

 

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Step 4: Pay Bills Online

Once you have reviewed your account history and are ready to pay your bill, close the history window and return to the Payment Portal window. Select the 'Pay' button beside your account.

 

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You'll be prompted to enter the amount you want to pay and you will be notified that you are leaving the Payment Portal site and being directed to the Official Payments website. Official Payments charges a convenience fee to process online payments.

 

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Once you complete the payment process at Officials Payments, you can return to the City's Payment Portal website, and click continue to return to the page and update your payment information.

 

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If you have questions about the payment process, you can call the Business Office at (828) 438-5245 Monday - Friday from 8:00 am to 5:00 pm.

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Phone: 437-8863
Billing: 438-5245


To pay online and to view your utility account information, go to the City's Payment Portal.

You can also pay over the phone by calling 1-800-2PAY-TAX (1-800-272-9829). Use Jurisdiction Code: 4393.

 

Convenience Fees

Official Payments, the service provider, charges the customer a convenience fee for payment processing.

CoMPAS Cable Bill

  • $3.95 Fee
  • $300.00 Bill Limit

City Utility Bill

  • $6.95 Fee
  • $400.00 Bill Limit

City Tax Bill

  • 3% (percent) Fee
  • No Bill Limit

ElectriCities

Official Payments

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