The City of Morganton is now offering a free payment option to residents who prefer to pay City utility, cable and tax bills online. The City has contracted with Point & Pay to provide online bill payment services and the new system went live July 1.
Residents can pay online with an e-check at no charge. Point & Pay does charge a fee for residents who want to pay online or by phone with a credit card.
"We are excited to be able to offer customers the option to pay online without having to pay an extra fee," said City Finance Director Karen Duncan. "We think the free e-check option will be very popular. Of course, Point & Pay's credit card fees are also lower which benefits customers who choose to use a credit card."
Point & Pay charges a 2.6% fee with a minimum charge of $1.50 to pay online with a credit card. Customers can use Visa, MasterCard, Discover and American Express. There is no fee for customers who pay online with an e-check.
In March, the Morganton City Council voted to switch from its old online payments provider to Point & Pay. Point & Pay offered the lowest fees of several online payments vendors evaluated by Duncan.
Utility customer and residents can review their utility account information and pay bills online by visiting the City website at www.ci.morganton.nc.us and clicking the "Pay Bills Online / My Utilities" link at the top right of the page. The link takes customers to the City of Morganton Payment Portal.
Once at the Payment Portal, customers must register and then add their utility accounts. After adding an account, customers can view account information including billing history, usage details and balance history, and pay their bill online.