Customer Service

The employees in this area have diverse responsibilities. Sandy Gullet is the Customer Service Manager.

All City revenue passes through the registers of the Business Office. All citywide cable and utility billing is generated and issued by the employees in the Business Office. Other business office tasks include:

• Answering telephone calls and greeting customers

• Responding to customers questions and assisting with utility and cable account inquiries

• Processing utility/cable/tax and miscellaneous payments

• Daily balancing of cash drawers and system reconciliations

• Calculating cable and utility bills

• Maintaining and implementing utility and cable rate changes

• Preparing utility and cable disconnect for nonpayment schedules

• Negotiating payment terms with customers

• Taking applications for utility service as well as requests for disconnection of service

• Calculating, accepting and refunding customer deposits

• Submitting bad debts to the North Carolina Debt Setoff program

• Issuing utility and cable account adjustments

• Handling returned checks